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SentriLock to Retire SentriCards®


Effective April 1, 2021, SentriLock will no longer issue SentriCards to new members. Effective January 1, 2022, SentriLock will officially RETIRE the SentriCard® as an access means for SentriLock lockboxes.  NSBAR has begun transitioning away from SentriCards with its members and will continue to do its part in ensuring members are informed and up to date with SentriLock news. Read below for answers to Frequently Asked Questions (FAQ). Reach out to IT Support at NSBAR for any additional questions. 

What should you do now?

If you are a SentriCard user, you should start to transition to the SentriKey Real Estate mobile app. Over three-quarters of SentriLock lockbox accesses in 2019 were through the app. The app enhances the user experience and offers dozens of features, including: 

  • No need for card renewals – ever!
  • Immediate notifications when someone enters and leaves a property.
  • The ability to use Touch ID and Facial Recognition to streamline the access process.
  • Property details through SentriLock’s listing detail partners.
  • More features with the app – Agent Safety, report key missing, and listing agent information.


How SentriLock will help you. SentriLock created a special web-based tool called the SentriKey App School that is focused on educating members about the app. Just visit to access it and complete a brief education module on transitioning from the smart card to the app. It features how-to videos, helpful hints and more. You can even print a certificate to commemorate completing the module.


SentriLock is the official lockbox solution for NAR. As the leading electronic lockbox manufacturer and leading provider of property access management solutions, SentriLock operates in support of REALTORS® and the industry, offering an easy to use, reliable and secure system. Fundamental core values guide every action and decision to provide the best service and experience for your benefit.


For any questions NSBAR members have, please call or text Tech Support at 847.480.7177